WordPress support and maintenance service
Services
We provide support and maintenance service for WordPress websites and Woocommerce online stores. We help with day-to-day usage issues and fix inoperable WP sites. This applies to inoperable plugins, themes or even language versions. We can help you remotely access your website wherever you are.
👋 Need quick WordPress help?
Quick help for WordPress problems with hourly rates
We serve all business clients on an hourly basis. Please send an email to tuki@hoyry.net and tell us about the problem with your website. You can also call +358 (0)50 410 1208. In order to make changes, we need your login for both the WordPress site and the server. Our developers will then begin to work out the extent of the problem. If it’s a minor problem, we’ll fix it right away. Make a support request here.
Support and maintenance service for your WordPress website
We provide support and maintenance services for WordPress websites and Woocommerce online stores. You won’t be left alone with technical problems with your website, you’ll have a number where you can get help quickly. The support service is particularly suitable for small and medium-sized businesses that may not have extensive technical expertise or resources in-house. The service includes:
Subscribe to WordPress support service
Hosting a WordPress website
We are a partner of Kinsta hosting service in Finland. We host more than 250 websites in Finland. Kinsta is a modern and fast WordPress optimized server with automatic backups and a separate development environment. The server is located in Finland or Sweden. The servers have built-in DDoS (denial of service attack) detection, hardware firewalls and uptime monitoring. Availability is 99.9%. Other features include daily backup (30 days retention) and fast automatic recovery. In addition, Höyry has a dedicated server support staff to assist with server-related technical issues 24/7.
We maintain everything from municipal websites and large online stores to the onepage of a sole trader. If you need a reliable and competitively priced server space for your WordPress website, please contact us and we will tell you more.
How we can help you with your WordPress website
We can help you with all your WordPress website problems. We fix bugs, make small and big changes and make sure it works reliably. We’ll also help you when you need a quick response in the middle of the working day.
WordPress plugins and themes in order
The robustness of a WordPress site often relies on themes and plugins. Problems arise especially when development of a theme or plugin stalls and WordPress is upgraded, causing compatibility to fall apart. That’s why we keep themes and plugins in good working order, install and modify the theme if necessary, and fix a single broken plug-in. This is also a security issue, as the vast majority of vulnerabilities in WordPress are related to plugins and themes, not the core WordPress itself.
New features and troubleshooting
When a new feature is needed for a website, we implement it in a way that fits in with the overall design and can be continued in the future. A blog, a new language version or other functionality is built on an open source basis, so that the solution is not left to one author and can be developed later. If there is a problem with access, we can help with login issues and restore access if the server credentials are intact. If the site has been attacked, we will take stock of the situation and restore it to its latest secure state to get the site back online.
What does a website support service cost?
The price will depend on the size and features of the site. We support sites ranging from small on-page pages to large municipal portals and online shops for thousands of products. Once we have received your request for a quote, either through an order form or a phone call, we will get to know the scope of your site and provide you with a price estimate for the service. The support service will last as long as you want it to.
WordPress support
Frequently asked questions about WordPress support
We’ve put together the most frequently asked questions about the support and maintenance service, including costs, content and how to get started. If you have any questions, please contact us.
What does the WordPress support service include?
The WordPress support service provides support for WordPress website users. We offer help and support with website installation, management and maintenance. The support service also provides assistance with technical issues, such as bug fixes and questions you can’t find answers to otherwise.
How do I order website support services?
Contact us by email, phone or online form. Once we have received your order, we will review your site and give you a price estimate for the service. This will be based on the size of your site, any add-ons installed and language versions. The support service will be valid for as long as you wish. Once your quote is approved, we will update the publishing system and plug-ins to make them secure. If your site has been hacked, hijacked or is otherwise non-functional and you need urgent assistance, we will provide a price estimate to get it back up and running before the site comes under normal support.
What should you do if WordPress updates cause issues?
If the problem is related to a theme or extension, you can consider using more compatible alternatives or contact their developers for a support request. It is also important to keep your themes, extensions and WordPress version up to date to avoid compatibility issues in the future. If necessary, you can also seek help from the WordPress community, forums or from our professionals who specialise in WordPress support and rescue services.
What should you do if a WordPress website crashes or displays an error message?
The first step is to check for any error messages and errors stored in the log. The most common causes are incompatibilities between themes or plug-ins, or faulty code snippets. Updating themes and plug-ins and checking for code errors can help solve the problem. If your skills are not up to this, contact Höyry and we will fix the problem.
Can I get help with a single WordPress issue without a monthly fee?
Yes you can. Let us know your problem and we’ll give you a price and time estimate for the repair. Once approved, we’ll take care of the problem without any obligation for a longer commitment.
What does website maintenance mean?
Our maintenance service is here to make sure that your online service works and is safe to use. The WordPress publishing system, themes and plugins receive regular updates. These updates may include security patches, performance improvements or new features. It’s important to keep everything up to date. Our maintenance service also takes care of regular backups. If the site crashes or is hacked, a backup can restore the site.
Can you help me update my website?
Yes, we can help you update your website. We offer comprehensive WordPress support, including updates, technical troubleshooting, security enhancements, themes and plugins. If you also want to change the image on your page or remove/add a section we can help you.
What documentation do you need to resolve a website issue?
WP user IDs and FTP/SFTP credentials are a good start. In some cases, we may also need server admin credentials, e.g. cPanel or database credentials (SQL, myphpadmin).
Help and support for websites
Please contact us and we will get back to you as soon as possible.
