WordPress support and maintenance service

The WordPress support service offers assistance to users of WordPress websites. We provide help and support with questions related to the installation, management, and maintenance of websites. The support service also offers assistance with technical issues, such as error correction and questions for which you cannot otherwise find an answer.

The WordPress support service can be contacted in various ways, such as via email, phone, or an online form. Once we receive your request, we will review the status of your site and provide you with a price estimate for the service. This is based on the scope of the site, installed plugins, and language versions. The support service is valid for as long as you wish. You do not need to commit any longer than you want. After accepting the offer, we will update the publishing system and plugins to be secure. If your site has been hacked, hijacked, or is otherwise non-functional and you need urgent help, we will give you a price estimate for fixing it before the site comes under normal support coverage.

If the issue is related to a theme or plugin, consider using more compatible alternatives or contacting their developers for support. Additionally, it’s important to keep themes, plugins, and the WordPress version up to date to avoid compatibility issues in the future. If necessary, you can also seek help from the WordPress community, forums, or from professionals like us who specialize in WordPress support and recovery services.

The first step is to check for any error messages and errors logged in the log. The most common reasons are theme or plugin incompatibilities or faulty code snippets. Updating themes and plugins as well as checking for code errors can help resolve the issue. If you don’t have the necessary expertise, contact Höyry and we will fix the problem.

Yes, you can. Tell us your problem, and you will receive a price and time estimate for the repair. After you approve, we will handle the issue without obligations for longer commitments.

Our maintenance service’s task is to ensure that your web service functions and is safe to use. The WordPress content management system, themes, and plugins receive regular updates. These updates may include security fixes, performance improvements, or new features. It is important to keep everything up to date. Our maintenance service also takes care of regular backups. If the site crashes or becomes a target of hacking, the site can be restored from a backup.

Yes, we can help you update your website. We offer comprehensive WordPress support, including updates, resolving technical issues, enhancing security, and updating themes and plugins. If you also want to change an image on the page or remove/add a section, we can assist you.

WordPress-optimized server space can be included in the support service. A good server is particularly beneficial for sites with high traffic. Your online business won’t slow down during peak times like it might with shared servers. The price includes automatic backups of the site.

With the main WordPress user credentials and FTP/SFTP credentials, you can already get off to a good start. In some cases, we may also need server administration credentials, such as cPanel or database credentials (SQL, myphpadmin).

There can be many reasons for login issues. A plugin might be causing problems, or a widget might be corrupted, and so on. However, we have solutions for these and many other similar issues.

SSL encryption protects data transmission over IP networks. Over time, the meaning of the term has evolved, but practically speaking, SSL encryption refers to the encryption between the server and the browser. With an encrypted connection, outsiders cannot eavesdrop on sensitive information provided to the site, such as credit card details. If your site indicates a lack of SSL encryption, we will take care of it.